Help & support
Most questions are answered below. If yours isn't, send us a message and you'll get a reply within 24 hours.
- How does RankLoop check my rankings?
- We check your keywords on Google in the top 100, for the country and device you choose. Starter checks every keyword daily; Pro checks 300 of its 500 daily and the rest every Monday; Business checks 600 of its 1,000 the same way; Free is checked daily for your first week, then every Monday. Every check stores the full top 10, so you can see exactly who outranks you and when they moved in. A keyword that was not found on its last check gets a quicker top-30 look, with a full top-100 check on the first Monday of each month, and the first check on a Free account covers the top 30. Those readings show as "Not in top 30".
- How do I add a domain and keywords?
- From your dashboard, add a domain, then add the keywords you want to track for it. The first check runs immediately, so you see a position within moments instead of waiting for the next daily run.
- What's the difference between Free, Starter, Pro and Business?
- Free is $0 for 1 domain and 10 keywords, checked daily for your first week and every Monday after that, no card required. Starter is $19/month for 5 domains and 200 keywords, all checked daily. Pro is $49/month for 20 domains and 500 keywords, where the 300 you added first are checked daily and the rest every Monday. Business is $99/month for unlimited domains (fair use) and 1,000 keywords, with 600 daily on the same rule. You can upgrade any time from Settings. To move to a smaller plan, use Manage billing in Settings. Keywords above the new plan's limit are paused, not deleted.
- How do I cancel my subscription?
- Go to Settings, click Manage billing, and cancel in the billing portal it opens. There is no need to write to support. Your plan stays active until the end of the period you already paid for, then stops.
- Can I get a refund?
- Yes, for your first payment. Write to support@getrankloop.com within 14 days of that payment and we refund it in full. A full refund ends the paid plan at once and moves your account to the Free plan. Apart from that, partial billing periods are not refunded.
- What happens if a payment fails?
- Your account moves to the Free plan until the payment is collected. Keywords above the Free plan's limit are paused, not deleted. Lemon Squeezy may try to collect the payment again, and you can update your payment method in the billing portal (Settings, then Manage billing). Once the payment is collected, your plan is restored and your paused keywords resume. If the subscription ends without payment, your account stays on Free and you can subscribe again.
- How do I delete my account?
- Settings, then the Account section, then Delete account. You confirm by typing DELETE. This permanently removes your account, domains, keywords and ranking history, and it cannot be undone. If you have an active subscription, it is cancelled automatically so you are never charged again.
- Can I share reports with clients or export the data?
- Yes. Each domain has a live, read-only report link you can send a client instead of a screenshot, and you can download a CSV at any time. The CSV is a snapshot: for each keyword it has the latest reading, the one before it, and the best position of the last 30 days.
- How does billing and invoicing work?
- Lemon Squeezy is our merchant of record. They are the legal seller, so they handle payment, VAT and invoices, and your card details are stored with them, never by us. You'll find your invoices in the same billing portal you use to manage or cancel your plan.
Still need help?
Send us a message. We reply within 24 hours, usually sooner.