Help & support
Most questions are answered below. If yours isn't, send us a message and you'll get a reply within 24 hours.
- How does RankLoop check my rankings?
- We check your keywords on Google in the top 100, for the country and device you choose. Paid plans are checked every day; the Free plan is checked daily for your first week, then every Monday. Every check stores the full top 10, so you can see exactly who outranks you and when they moved in.
- How do I add a domain and keywords?
- From your dashboard, add a domain, then add the keywords you want to track for it. The first check runs immediately, so you see a position within moments instead of waiting for the next daily run.
- What's the difference between Free, Starter and Pro?
- Free is $0 for 1 domain and 10 keywords, checked daily for your first week and every Monday after that, no card required. Starter is $19/month for 5 domains and 250 keywords, checked daily. Pro is $49/month for unlimited domains and 1,000 keywords, checked daily. You can upgrade or downgrade any time.
- How do I cancel my subscription?
- Go to Settings, click Manage billing, and cancel in one click from the billing portal. No email to support, no hoops. Your plan stays active until the end of the period you already paid for, then simply stops.
- How do I delete my account?
- Settings, then the Account section, then Delete account. You confirm by typing DELETE. This permanently removes your account, domains, keywords and ranking history, and it cannot be undone. If you have an active subscription, it is cancelled automatically so you are never charged again.
- Can I share reports with clients or export the data?
- Yes. Each domain has a live, read-only report link you can send a client instead of a screenshot, and you can export your ranking data to CSV at any time.
- How does billing and invoicing work?
- Lemon Squeezy is our merchant of record. They are the legal seller, so they handle payment, VAT and invoices, and your card details are stored with them, never by us. You'll find your invoices in the same billing portal you use to manage or cancel your plan.
Still need help?
Send us a message. We reply within 24 hours, usually sooner.